1. Eligibility for Replacement 
1.1. Customers are eligible for a replacement if they receive a damaged or defective product. 
1.2. To be eligible, customers must notify our customer support team within 48 hours of receiving the product and provide photographs and video evidence of the damage or defect.

2. Verification and Evaluation 
2.1. Upon receiving a replacement request, our customer support team will verify the provided evidence and evaluate the reported issue. 
2.2. The evaluation will determine whether the damage or defect falls within the scope of our replacement policy. 
2.3. We reserve the right to request additional information or evidence to assess the validity of the replacement request.

3. Replacement Process 
3.1. If the replacement request is approved, we will arrange for a replacement product to be shipped to the customer. 
3.2. The replacement will be of the same model, design, and specifications as the originally ordered product, subject to availability. In case the original product is unavailable, a suitable alternative will be offered. 
3.3. The customer may be required to return the damaged or defective product, depending on the nature of the issue. Return shipping instructions will be provided by our customer support team.

4. Exclusions and Limitations 
4.1. The replacement policy does not cover damage or defects caused by misuse, improper assembly, modification, or neglect of the product. 
4.2. Normal wear and tear, minor cosmetic imperfections, and variations in natural materials are not eligible for replacement. 
4.3. We reserve the right to refuse a replacement if the customer fails to comply with the policy's requirements or if there is evidence of fraudulent activity.

5. Customer Responsibilities 
5.1. Customers must inspect the delivered product promptly upon receipt, capture an unpacking video and report any damages or defects within 48 hours. 
5.2. Customers should follow the provided care instructions and maintain the product appropriately to prevent unnecessary damage. 
5.3. Customers are responsible for providing accurate and complete information during the replacement process, including contact details and delivery address.

6. Final Decision 
6.1. Our company has the final discretion to determine the eligibility for replacement and the resolution of any disputes related to replacements. 
6.2. The decision regarding replacement is binding and not subject to appeal.
By implementing this replacement policy, we aim to safeguard the company's interests while ensuring a fair and transparent process for our customers. This policy sets clear guidelines for eligibility, evaluation, and customer responsibilities, protecting the company from fraudulent claims and unreasonable requests.
Please note that we do not offer a return option for damaged products. We believe in minimizing inconvenience for our customers and aim to provide a hassle-free replacement process instead.